What Information We Hold and Why
When you open an account, we collect your name, email address, and mobile number to verify your identity and process withdrawals. Payment transactions through bKash, Nagad, and Rocket are logged to match deposits to your account wallet and confirm payouts — we do not store your
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mobile banking PIN or full wallet credentials. Device data such as browser type and IP address is collected automatically to detect unusual login activity and keep your session secure. We may also collect gameplay history to resolve disputes and meet any applicable record-keeping obligations under the
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laws of the regions where we operate. You can request a copy of the data we hold on your account by writing to our support team. Retention periods vary by data type — transaction records are kept longer than session logs. If you close your account,
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non-essential data is removed within a reasonable period, subject to any legal hold requirements. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.